RETURNS

We hope you are satisfied with your order. If not, you can easily return your purchased items within 14 days of delivery.

For returns, the customer bears the costs for insured return shipping.

Step 1

Place the item you wish to return back in its package.

Step 2

Pack item(s) with tags in the original box and create a DHL label using this link:

Step 3

Drop off the properly sealed package at the nearest Deutsche Post/DHL branch.

Step 4

After the return is received, the refund will be issued via the original payment method.

Step 5

All confirmed returns will be refunded to the original card or account holder in the same currency as the purchase.

The right of return only applies to unworn, unwashed, and perfect items from which the labels have not been removed.
Only one franked shipping label is provided. Therefore, please return all items in one package.
The return will be made with the shipping provider through which the package was delivered (DHL).
We can only accept returns from the respective delivery country. For example, if the delivery was sent to Germany, the return may only be initiated from Germany. Otherwise, the return is unfortunately not free, and import and delivery fees will be at your expense.
Personalized items are excluded from exchange.

After we have received your return, we will inform you by email about the credit to be issued. The refund will be made immediately. Please note:

The refund will be made using the same payment method as the purchase.
The refund will be made in the same currency as the purchase.
The debited amount will always be refunded to the buyer and card or account holder.
If the return was purchased with a voucher, a new voucher will be issued.
The time of payment refund depends on the respective payment method or credit card.
If you made your purchase with a promotional voucher, you will receive a refund for the actually paid amount that was charged to you after applying the voucher. The promotional voucher will then lose its validity.
If you made your purchase with a promotional voucher and return part of your order, you will receive a proportionate refund proportional to the voucher value.

Should you wish to cancel your contractual declaration, there are the following two options:

CANCELLATION BY RETURN
Your declaration of cancellation is made simply by returning the goods within 14 days of delivery.
CANCELLATION IN WRITING OR BY PHONE
Your declaration of cancellation is made in writing, e.g., by email, fax, mail, or by phone to us, within 14 days of delivery. We recommend that you use our sample form for this. Afterwards, please send us the goods back within 14 days.

Further information can be found in our General Terms and Conditions.

For additional information or further questions, please contact our customer service.